You must follow the steps below in order to be eligible for a refund or an exchange: Contact us by e-mail within 7 days of receiving your order.
Please return goods to us within 14 days of receiving the goods from us. All shipping costs involved will be entirely the customer’s responsibility. In the event of an exchange, we will charge to ship out the replacement items. We will reimburse the shipping costs if you have returned an item to us due to the item being faulty or damaged and our quality control team have accepted the item to be faulty.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs . Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
We advise you to send items back to us via registered delivery or courier and that you retain proof of postage. Ensure that the item you are sending back to us is adequately insured as we cannot be held liable for any loss or damage in transit back to us.
We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks. This is for hygiene purposes. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.
If you require any further information on our returns policy you can contact us.